11:45am - 1:00pm

1:15pm - 2:30pm

Right now, someone in your market is searching for chauffeured transportation services, and if they can't find you on Google, they're booking your competitor instead. In this session, you'll see why 58% of searches never turn into a phone call, and how being findable, trusted, and chosen can mean the difference between $0 and $10K in bookings this month. You'll also get hands-on auditing advice for your Google profile, optimizing your website, or building a review system so you can start winning back those bookings right now.

2:45pm - 4:00pm

2:45pm - 4:00pm

Whether you manage one car or a diverse fleet, this session is designed to help you pause, reflect, and refocus. We will explore where your business has been, where it is now, and what decisions are needed to reach your goals. The discussion will include the importance of mission and vision, brand fidelity, and making intentional adjustments during growth. We will also examine key data points that can guide decisions about adding vehicles, hiring staff, and investing in systems that move your business forward. If you have ever asked yourself, “How do I grow?” or “When is the right time to take the next step?” this session will help you answer those questions with greater clarity and confidence.

8:15am - 9:15am

Finances are the lifeblood of any business, so not having your costs dialed in can be an unnecessary drain on precious resources. This session is designed to strengthen your bottom line by taking a deeper dive into your current expenses and operations, using proven tactics and tools to identify waste, improve efficiency, and reduce costs. You'll learn how to evaluate spending with a critical eye, distinguish necessary investments from unnecessary expenses, and uncover opportunities to run a leaner, more profitable operation. Stop throwing money away and put it back in your pocket.

9:30am - 10:45am

When written clearly, properly trained, and consistently followed, SOPs reduce confusion, improve communication, strengthen accountability, and give leaders a clear framework for coaching, correcting, and celebrating their team. This interactive roundtable workshop will explore the key pieces of a healthy organization, including company structure, chain of command, hiring practices, and building a culture rooted in clarity, accountability, and celebration. Through guided conversation and shared experiences, participants will reflect on their current team structure, share what is working, identify common challenges, and leave with practical ideas they can apply to build a stronger, more aligned company culture.

9:30am - 10:45am

If you’ve learned anything as a business owner, it’s that the unexpected will always happen—and often, there’s no playbook. From devastating incidents and medical emergencies to public relations crises, every business will eventually deal with moments that test its leaders. This panel of experienced operators will share the extraordinary situations they’ve faced and the lessons they learned. Hear how they responded under pressure and gain practical strategies for navigating your own unexpected crisis with greater confidence.

Coffee Sponsor

9:00am - 10:15am

If you’re in the transportation business, you know that fleet challenges happen to even the best-maintained vehicles. Every company owner has stories about the strange problems, unexpected failures, and extraordinary discoveries that have either ruined—or saved—the day. Join us for this roundtable session to learn proven strategies, maintenance habits, and operator tricks that can keep your luxury vehicles on the road for years to come. Expect candid stories, real-world solutions, and hard-earned lessons you can use to turn your next fleet emergency into a win.

10:30am - 11:45am

Most transportation companies are managed by watching a bank account balance and relying on gut feeling. However, truly successful operators manage from a dashboard and hard data. In this session, you'll learn the key numbers that reveal whether your company is genuinely profitable, where cash is disappearing, what lenders look for, and how to use your financial statements to make better decisions. You don't need to become an accountant; you need to know what questions to ask and which numbers matter.

10:30am - 11:45am

Did you know you could be sitting on thousands of dollars in unrecovered pipeline revenue and not even realize it? Quotes go cold, estimates go unanswered, and deals die in silence, not because the prospect said no, but because no one followed up the right way. This session introduces the Ghost Revenue concept and walks you through a practical audit framework to identify exactly where the pipeline is leaking. You’ll learn a structured 4-touch follow-up system built specifically for charter and ground transportation sales cycles and leave with a repeatable process you can implement the week you get home. No fluff or theory—just a system that works.